Southfields Vets

Southfields Mission Statement

Welcome to Southfields Veterinary Surgery. All of our staff members are caring and compassionate health care professionals.

Our practice Mission Statement expresses the values by which we all live and work.

Southfields aims are:

  • To treat every animal with compassion and respect.
  • To provide a caring and courteous service to our clients.
  • To be up-to-date and knowledgeable on all aspects of animal care.
  • To work together as a team, to maintain respect for each team member’s abilities, and show consideration for each other at all times.

Repeat Prescriptions

All patients on prescription medication require a veterinary check up at least every 6 months. The price for the check up will be £18.95.

For certain conditions, where the medication has only just begun, or if the patient is not stable, then the check ups may need to be more frequent. The veterinary surgeon in charge of your pet will inform you as to how frequently they would like to see you.

Written Prescriptions

Written prescriptions are also available on request, enabling you to obtain your medications from other pharmacies. Check-ups will still need to be performed as above, and the cost of the written prescription is an additional £8.75.

Please be aware that we require 24 hours notice for either repeat prescriptions or written prescriptions.

Return of Medications

Southfields regrets that we no longer offer refunds for return of any prescription or medicinal products.

Direct Insurance Claims

Southfields welcomes insured pets and we aim to send your claims off within 7 days of receipt of the claim form. In normal circumstances, we will help you to claim the money back from your insurers by sending off the relevant claim form, clinical history and invoices for you. There is no additional charge to you for this service.

By prior agreement, we can sometimes claim our fees directly from your insurance company. We will need to see your policy documents, and receive a signed claim form, at the time any treatment is performed.

We can only process direct claims if the invoice is over £400, and we will not do so from certain insurance companies. There is a £10 administration charge for direct claims. This is payable at the time of treatment, along with your policy excess.

Out-of-hours Emergencies

Southfields Veterinary Surgery uses Woodcroft A&E Hospital to cover emergencies outside of our usual opening hours. We believe that this is the best way to provide dedicated veterinary and nursing care for urgent cases.

If you might need to contact A&E in an emergency, please take one of their flyers from reception. When we are closed, their contact telephone number is on our telephone answering machine:

0161 486 2355

Overnight Care

At Southfields, we do not routinely keep pets in our kennels overnight. If your pet does need hospitalisation, please talk to our staff with regard to the level of care that they will receive.

In general, there is no member of staff on the premises overnight, but a vet or nurse will drop in to check on any inpatients during the evening. Any pets requiring more intensive monitoring or nursing should be referred to the out-of-hours clinic.

Opening Hours

Our usual opening times are:

Monday 8.30 – 6.00

Tuesday 8.30 – 6.00

Wednesday 8.30 – 5.30

Thursday 8.30 – 7.00

Friday 8.30 – 6.00

Saturday 9.00 – 12.30

Bank Holidays CLOSED

We operate an appointment system at all times, but will always try and accommodate emergencies as needed.

Please telephone the surgery or book your appointments in advance. We can usually book appointments within 24-48 hours, but if you have a specific time-slot in mind, then please give us as much notice as possible.

Payment Terms

All bills must be settled on the day of treatment, except where a direct insurance claim has been agreed.

We accept cash, debit and credit cards, except American Express. We no longer accept cheque payments.